Key responsibilities
- Make outbound calls: Contact potential and existing customers to promote products, generate leads, or schedule appointments.
- Handle inbound calls: Answer customer inquiries, address complaints, and provide information or support.
- Engage customers: Explain product features and benefits, and use persuasive techniques to encourage purchases.
- Manage data: Maintain accurate records of all customer interactions and update customer information in a database or CRM system.
- Achieve targets: Meet or exceed daily, weekly, and monthly goals for sales, lead generation, or customer interactions.
- Collaborate: Work with sales and marketing teams to align strategies and improve customer experiences.
- Stay informed: Keep up-to-date on product knowledge and company policies, and conduct market research.
Essential skills
- Excellent verbal communication and interpersonal skills.
- Persuasive and negotiation skills.
- Strong listening and problem-solving abilities.
- Ability to work under pressure and handle rejection.
- Good organizational and record-keeping skills.
- Computer literacy and ability to learn new systems.
- Attention to detail.
Job Types: Full-time, Fresher
Pay: ₹8,000.00 - ₹15,000.00 per month
Work Location: In person
