The primary purpose of this role is to create the business and/or functional requirements necessary for technology solutions that meet customer needs, expected delivery dates, and quality standards.
Responsibilities:
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Work under the direction of the Manager to provide application solutions for assigned business areas
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Possess senior level functional knowledge of assigned application technology
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Interact with business users to understand new business requirements and enhancement requests
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Communicates effectively with all parties related to assigned process area
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Serve as a liaison role between application technology vendors, internal IS groups, and business users
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Work independently and with mentors/peers to gather and translate business requirements into product-specific designs and specifications while expanding application expertise and knowledge of business processes
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Deliver business process workflow and related design documentation for new development projects and/or enhancement and modification requests to be used by the development teams
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Translate business requirements into product-specific designs and configuration, detailed requirement specifications and use cases
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Deliver functional specifications, design documents, business process workflow and related documentation for new development projects and/or enhancement and modification requests to be used by Systems Analyst
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Provides formal training to team members and documentation as needed for new application functionality, product releases and enhancements and regulatory modifications using business scenarios and use cases
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Ensure programs meet business specifications
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Demonstrate new functionality to business users seeking inputs on future direction
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Review vendor provided documentation and user manuals needed to support the product
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Participate in user focus groups and requirements workshops, vendor training and demonstrations
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Assist in supporting activations and rollouts
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Consistent efforts to deliver quality solutions as per agreed scope
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Customer focus and close alignment with the customers’ business objectives
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Ensure efforts to continually improve domain knowledge
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Ensure the quality of the deliverables as per the defined defects standards
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Work with the support team to help diagnose and resolve client questions or problems that need development assistance
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Participate in user focus groups and requirements workshops, vendor training and demonstrations
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Document issues with resolutions and share with team members to improve team productivity
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Provide data to generate team performance metrics
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Knowledge transfer with other team members to improve overall team education level
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Take complete ownership for the assigned task and timely inform the progress of the project / task to all stakeholders
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Adherence to the defined standards
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Take initiative and drives to bring to logical conclusion; proactive approach
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Provide accurate and timely information and escalates when there are issues
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Actively participate in meetings and make valuable contribution
Qualifications:
Academic and Professional Qualifications:
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Bachelor's degree preferred and/or other relevant combination of training and experience
Experience:
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2 years of practical experience in providing business process and functional support for assigned product preferred
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2-3 years of healthcare experience preferred
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Experience in requirements gathering and analysis
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Experience in business analysis documentation
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Experience working with Agile Principles is an asset
Travel Requirements:
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May require local travel
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May require other travel for business needs
Working Arrangements:
