Role Overview
We're looking for a proactive and organized Client Servicing Executive who can act as the bridge between our clients and internal teams. You'll be responsible for understanding client requirements, coordinating project execution, ensuring timely delivery, and maintaining excellent client relationships.
If you're someone who enjoys communication, problem-solving, and managing multiple projects in a fast-paced agency environment, we'd love to hear from you.
Key Responsibilities
- Serve as the primary point of contact for assigned clients.
- Understand client goals and convert them into clear project briefs.
- Coordinate with the design, content, development, performance marketing, and video teams.
- Schedule and conduct client meetings (online and offline).
- Follow up on approvals, feedback, and pending deliverables.
- Ensure projects are delivered on time and meet client expectations.
- Maintain project timelines and task trackers.
- Prepare meeting notes and communicate action items internally.
- Handle client queries, concerns, and revisions professionally.
- Identify opportunities to upsell or cross-sell agency services.
- Assist with campaign planning and project execution.
- Maintain CRM records and client communication history.
- Generate weekly and monthly client performance reports.
- Ensure smooth onboarding of new clients.
Required Skills
- Excellent verbal and written communication skills.
- Strong interpersonal and relationship-building abilities.
- Good presentation and negotiation skills.
- Ability to multitask and prioritize work.
- Strong organizational and time management skills.
- Basic understanding of digital marketing, branding, websites, and social media.
- Problem-solving mindset with attention to detail.
- Proficiency in Google Workspace (Docs, Sheets, Slides).
- Familiarity with project management tools such as Trello, ClickUp, Notion, or Asana is a plus.
- Comfortable using WhatsApp Business, Zoom, Google Meet, and email for client communication.
Preferred Qualifications
- Bachelor's degree in Marketing, Business Administration, Communications, or a related field.
- 2–3 years of experience in client servicing, account management, or digital marketing.
- Freshers with excellent communication skills and a willingness to learn may also apply.
What You'll Be Working On
- Branding projects
- Website development
- SEO campaigns
- Performance marketing (Meta & Google Ads)
- Social media management
- Content production
- AI-powered marketing solutions
What We Expect
- Professional communication with clients.
- Ownership of assigned accounts.
- Ability to work under deadlines.
- Positive attitude and team collaboration.
- Strong follow-up and coordination skills.
- Commitment to delivering an exceptional client experience.
Pay: From ₹15,000.00 per month
Benefits:
- Cell phone reimbursement
- Paid sick time
- Paid time off
Work Location: In person
