Job Title: Tele Academic Counsellor
Company: upGrad Learning Support Centre
Location: Sector - 34A, Chandigarh
Salary Range: 20,000 – ₹25,000 / month
Employment Type: Full-Time
Experience Required: Minimum 2+ Years (in the Education Sector)
**Work schedule: 10:00 AM to 7:00 PM (Monday to Saturday)
JOB SUMMARY:
We are seeking an experienced Academic Counsellor to guide students and working professionals in choosing the right offline upskilling programs. The role involves understanding learners' academic backgrounds and career goals, counselling them on suitable courses, and supporting them throughout the enrolment process.
ABOUT US:
upGrad Learning Support Centre, Chandigarh offers offline, classroom-based education designed to help students and working professionals build future-ready skills. Our centre delivers structured, mentor-led training in Data Science with AI/ML, Data Analytics, Digital Marketing, and Full Stack Development, combining practical learning with real-world industry exposure.
We focus on hands-on training, personalised mentoring, and career-oriented guidance to ensure learners gain job-relevant skills, not just theoretical knowledge. With expert trainers, live doubt-solving sessions, and continuous learner support, we help students confidently transition into high-growth technology and digital roles.
DAY-TO-DAY RESPONSIBILITIES:
- Conduct outbound calls to prospective students and working professionals on a daily basis, with a high-volume calling target to drive engagement and conversions.
- Understand each student's educational background, career goals, and course expectations through structured conversations.
- Qualify leads by assessing their intent, readiness, and suitability for our Data Science, Data Analytics, Digital Marketing, or Full Stack Development programs.
- Counsel shortlisted leads on the right program based on their profile and guide them towards making an enrolment decision.
- Handle common objections around fees, course duration, and career outcomes in a clear and confident manner.
- Follow up regularly with interested leads through calls and WhatsApp until a decision is made.
- Own the end-to-end conversion process — from first contact to form submission and fee payment.
- Update lead status and call notes in the CRM after every interaction without fail.
- Meet weekly and monthly enrolment targets as set by the reporting manager.
- Coordinate with the academic and operations team to ensure smooth on-boarding of newly enrolled students.
ELIGIBILITY & REQUIREMENTS:
- Must be a graduate (any stream).
- Minimum 2+ years of experience as a Tele Academic Counsellor in the education sector.
- Strong communication and interpersonal skills.
- Good working knowledge of MS Excel.
- Experience in counselling for technical or professional courses is preferred.
- Basic CRM knowledge is an advantage.
- Willingness to work from the Chandigarh centre.
- Proficiency in English and Hindi; working knowledge of Punjabi is an added advantage.
BENEFITS:
- Performance-based incentives.
- Growth opportunities with a reputed education brand.
- Collaborative and inclusive work culture.
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹25,000.00 per month
Experience:
- Tele academic counselling: 2 years (Preferred)
Work Location: In person
