Job description:
To provide Quality patient service and maintain good patient relationship
Maintaining the TAT in registration process
Case sheet management:
- Maintenance and easy retrieval of case sheet
- Regular online updating of case sheet
Giving correct time-slot for the patients and dispatch of reports without delay
Coordination in Patient - Doctors query management
Updating of visiting consultant data
Managing and handling patient issues and escalation to the reporting authority
Telephone etiquette
100 % conversion in enquiries ( Webmail, Knowlarity, I/g calls), DFC calls for review patients
Provide quality knowledge about the service, Promotion of packages and home care facility
Quality parameters followed as per SOP's
Error free registration
Collection of feedback forms No. of positive patients comments - C-Sat, D-Sat, arranging for hospital tour.
Job Type: Full-time
Benefits:
Health insurance
Life insurance
Provident Fund
Schedule:
Morning shift
Education:
Bachelor's (Preferred)
Experience:0-5 Years
Front office: 1 year (Preferred)
*Speak with the employer* +91 9952065212
Language:
English, Tamil
Job Types: Full-time, Permanent
Benefits:
Health insurance
Provident Fund
Work Location: In person
Benefits:
Health insurance
Provident Fund
Work Location: In person
Pay: ₹18,000.00 - ₹25,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
