We’re hiring an in-person Financial Analyst & Back-Office Operations team member to focus primarily on transaction/payment-related financial analysis and daily back-office work. You’ll investigate discrepancies, review transaction records, ensure correct outcomes (statuses/refunds/records), and complete assigned back-office tasks. You’ll also document your findings clearly and escalate issues when needed.
Responsibilities
- Perform financial analysis for transaction/payment cases (e.g., charges, refunds, settlement/status, invoice/receipt discrepancies)
- Review transaction records and supporting data to identify root causes
- Resolve or move cases forward according to established procedures
- Complete back-office tasks as assigned (data checks, status updates, documentation)
- Maintain accurate written documentation for every case (findings, actions taken, next steps)
- Communicate with the internal team when additional information or escalation is required
Requirements
- In-person availability only
- Must speak and write English fluently
- Strong attention to detail and comfort working with numbers/transaction data
- Experience with financial or transaction investigation, reconciliation concepts, or operational back-office work
- Proficient with spreadsheets and internal tools for tracking and documentation
- Able to follow instructions closely and complete back-office tasks reliably
Nice to Have
- Experience with payments, refunds, invoicing, or reconciliation processes
- Experience using ticketing/case management tools or CRM systems
On-Site Details
- Schedule: Mon–Sat, 11 AM - 6 PM
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
Work Location: In person
