Job Title : IT Support Engineer
Experience : 6 months - 1 year
Location : Thane (Mumbai)
Department : IT / Technical Support
Job Summary :
We are seeking a skilled IT Support Engineer with 1 year of hands-on experience to provide technical assistance and support for software, and network-related issues. The ideal candidate should be customer-focused, proactive, and capable of troubleshooting and resolving IT problems efficiently.
Key Responsibilities :
- Provide technical support to end-users via phone, email, or in person.
- Installation of Software and OS configuration.
- Troubleshoot hardware, software, and network issues.
- Manage and resolve helpdesk tickets within defined SLAs.
- Support Windows/Linux operating systems and common business applications.
- Support on Dialer applications.
- Monitor system performance of Servers.
- Document issues, solutions, and IT procedures.
- Collaborate with internal teams and escalate complex issues when required.
Required Skills & Qualifications :
- Bachelors degree in Computer Science, IT, or related field.
- 6 months - 1 year of experience in IT support or a similar role.
- Strong knowledge of Windows OS (Windows 10/11).
- Basic Linux administration.
- Networking fundamentals (TCP/IP, DNS, DHCP).
- Familiarity with tools like Remote desktop tools.
- Ticketing systems (e.g., ServiceNow, Jira, Zendesk).
- Good problem-solving and analytical skills.
- Excellent communication and interpersonal skills.
Pay: ₹250,000.00 - ₹300,000.00 per year
Experience:
- IT support: 1 year (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Work Location: In person
