Job Description: GeM Executive – System IntegratorPosition Overview
The GeM Executive will be responsible for managing end-to-end activities on the Government e-Marketplace (GeM) portal for a system integration company. This role includes creating Level-1 (L1) bids, assisting clients with procurement of company products/services, preparing and adding items to the cart, responding to buyer requests, and handling GeM-related incident management to ensure smooth operations.
Key ResponsibilitiesGeM Portal Operations
- Create L1 (Lowest Price) quotations as per buyer requirements and tender guidelines.
- Upload product details, technical specifications, compliance parameters, and pricing on the GeM portal.
- Assist clients in procurement by preparing carts on their behalf and ensuring correct product/service selection.
- Manage catalogue updates, product listings, and documentation as per GeM policies.
- Respond to Buyer Requests for Quotation (RFQs), Bids, and Reverse Auctions on time and with accurate details.
- Track orders, acceptance, OEM authorizations, and ensure timely completion of procurement workflows.
Client Assistance & Coordination
- Support clients in understanding GeM processes, category mapping, product identification, and procurement steps.
- Coordinate with the internal sales, technical, and finance teams for pricing, specifications, and compliance.
- Provide proactive follow-up with buyers for bid status, order confirmation, and post-order queries.
- Assist in resolving mismatches, compliance clarifications, and documentation needs from clients.
Incident & Issue Management
- Manage GeM portal-related incidents, including technical issues, listing errors, category mismatches, or rejection cases.
- Raise tickets with GeM support and ensure timely resolution.
- Maintain logs of issues, resolutions, and recurring problems to improve workflow.
- Coordinate with OEMs or internal teams for any required escalations or approvals.
Documentation & Reporting
- Maintain records of all bids, responses, orders, and procurement activities.
- Prepare daily/weekly MIS reports on GeM activities, RFQs handled, L1 conversions, and order pipeline.
- Track bid deadlines, updates, policy changes, and compliance guidelines on the portal.
Required Skills & Qualifications
- Minimum 3 years of experience working on the GeM portal (mandatory).
- Strong understanding of GeM procurement processes, bid submission, L1 creation, and category mapping.
- Experience working with system integrators, IT/Surveillance product listings, or service-based offerings is preferred.
- Good knowledge of documentation, compliance paperwork, OEM authorizations, and bid formats.
- Proficiency in MS Excel, documentation, and online portal operations.
- Strong communication skills for client coordination and query handling.
- Ability to manage multiple bids, deadlines, and client requests simultaneously.
- Graduation in any domain (technical background preferred but not mandatory).
Key Competencies
- Detail-oriented and process-driven
- Strong follow-up and coordination skills
- Problem-solving and incident-management ability
- Client-handling and professional communication
- Ability to work independently and meet strict timelines
Job Type: Full-time
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Application Question(s):
- What is Tender? Explain in 25 words.
- What is GeM? Explain in 25 words.
Experience:
- total work: 1 year (Preferred)
Work Location: In person
