Job DescriptionDelivery Rider – Tossin PizzaLocation
Tossin Pizza Restaurants
Reports To
Restaurant Manager / Shift Manager
Job Purpose
The Delivery Rider is responsible for ensuring safe, accurate, and timely delivery of customer orders while providing a positive brand experience. The role requires maintaining delivery standards, handling cash and digital transactions, ensuring food quality during transit, and representing the Tossin Pizza brand professionally.
Key ResponsibilitiesOrder Delivery
- Pick up customer orders from the restaurant as per dispatch timelines.
- Deliver orders safely and accurately within the committed delivery time.
- Verify order details before leaving the store.
- Follow designated delivery routes to ensure timely deliveries.
- Maintain food quality and presentation during transit.
Customer Service
- Greet customers courteously and represent the Tossin Pizza brand professionally.
- Confirm order handover and collect customer acknowledgments where required.
- Handle customer queries politely and escalate concerns to the store team when necessary.
- Ensure a positive customer experience during every delivery.
Cash & Transaction Management
- Collect cash payments and process digital transactions accurately.
- Reconcile cash collections with store management at the end of the shift.
- Ensure proper handling of customer invoices and receipts.
Safety & Compliance
- Follow all traffic rules and road safety regulations.
- Maintain a valid driving license and required vehicle documents.
- Wear prescribed uniform and safety gear at all times.
- Report accidents, delays, or vehicle issues immediately.
Operational Support
- Assist with order packing, dispatch preparation, and store support activities during non-peak hours.
- Support promotional activities and leaflet distribution when assigned.
- Maintain delivery bags and equipment in clean and serviceable condition.
Key Performance Indicators (KPIs)
- On-Time Delivery Percentage
- Average Delivery Time
- Order Accuracy
- Customer Feedback Rating
- Attendance & Punctuality
- Cash Handling Accuracy
- Delivery Completion Rate
- Safety Compliance
Qualifications & Requirements
- Minimum 10th Pass.
- Valid Driving License (Two-Wheeler).
- Own smartphone with internet connectivity.
- Prior food delivery experience preferred but not mandatory.
- Familiarity with local routes and navigation applications.
Required Competencies
- Customer Service Orientation
- Time Management
- Reliability & Accountability
- Safe Driving Practices
- Communication Skills
- Problem Solving
- Discipline & Professionalism
Physical Requirements
- Ability to ride for extended periods.
- Ability to carry delivery bags and food orders safely.
- Comfortable working in varying weather conditions and peak-hour operations.
Tossin Delivery Promise
"Fast, Safe & Fresh – Every Order, Every Time."
The Delivery Rider plays a critical role in ensuring customers receive their orders on time while delivering a seamless and memorable Tossin Pizza experience.
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
Work Location: In person
