Gurgaon, Haryana
Job Summary
To oversee customer support operations, ensuring efficient data management, high-quality interactions, and continuous workflow improvements.
Key Responsibilities
1. Direct The Resolution Of Customer Queries And Issues Via Email Or Chat, Ensuring Swift And Effective Responses.
2. Managing Troubleshooting Tasks, Providing Effective Solutions, And Escalating Complex Issues To Higher Levels Of Support When Necessary
3. Evaluate Operational Workflows, Identifying Inefficiencies And Suggesting Enhancements For Improvement.
4. Ensure The Quality And Precision Of Processed Data And Customer Interactions Are Maintained At The Highest Standards.
5. Oversee The Accurate Entry, Updating, And Management Of Data Across Multiple Systems And Databases.
Other Requirements
Job Description
Role: Corporate Functions Analyst – Finance & Risk
Experience: 1–2 Years
Level: Junior / Entry-Level Professional
Role Summary
The role involves supporting financial processes, risk monitoring, reporting, and compliance activities to ensure strong financial governance and operational efficiency. This position offers early-career exposure to finance operations, risk management frameworks, and regulatory compliance within the insurance domain.
Key Responsibilities
Support financial processes including expense tracking, reconciliations, and reporting
Assist in preparation of financial statements, MIS reports, and variance analysis
Perform data validation and ensure accuracy of financial records
Assist in risk identification, tracking, and reporting across operational processes
Maintain risk registers and monitor key risk indicators (KRIs)
Support periodic risk assessments and internal reviews
Ensure adherence to internal financial controls and compliance standards
Support audit activities, including documentation and data preparation
Assist in maintaining compliance with regulatory requirements (e.g., insurance and financial regulations)
Prepare and maintain dashboards, reports, and operational trackers
Analyse financial and risk data to identify trends, anomalies, and improvement opportunities
Support leadership reporting requirements with timely and accurate data
Collaborate with Finance, Risk, Audit, and Operations teams
Ensure clear communication of issues, risks, and progress
Follow SOPs and ensure SLA adherence for assigned tasks
Identify opportunities for process improvement, automation, and standardisation
Contribute to ongoing transformation initiatives in finance and risk operations
Required Skills & Qualifications
Education
Bachelor’s degree in Finance, Accounting, Business Administration, or related field
Experience
1–2 years of experience in:
Finance operations / risk / compliance (preferred)
OR BFSI / insurance domain operations
Core Skills
Strong numerical and analytical skills
High attention to detail and accuracy
Basic understanding of financial concepts (P&L, reconciliations, reporting)
Awareness of risk and compliance frameworks
Proficiency in MS Excel (data analysis, formulas, reporting)
Good written and verbal communication skills
Preferred Skills
Exposure to financial reporting tools or ERP systems (e.g., SAP, Oracle)
Basic understanding of internal audits and control frameworks
Knowledge of insurance finance processes and regulatory environment
Key Competencies
Strong process and compliance orientation
Analytical thinking and problem-solving ability
Ability to work in structured, deadline-driven environments
Collaboration and stakeholder management
Learning agility and adaptability
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