Job Summary
The Front Office Manager supervises front desk operations, manages reception staff, coordinates patient registration and appointments, handles patient inquiries, and ensures a positive experience for patients and visitors while maintaining compliance with hospital policies and healthcare regulations.
Key ResponsibilitiesFront Desk Operations
- Manage daily front office and reception activities.
- Ensure efficient patient registration, admissions, and discharge procedures.
- Monitor patient appointment scheduling and coordination.
- Maintain smooth patient flow and minimize waiting times.
Staff Supervision
- Recruit, train, and supervise receptionists, front desk executives, and registration staff.
- Prepare staff schedules and assign duties.
- Conduct performance evaluations and provide coaching.
Patient Service Management
- Address patient and visitor concerns professionally.
- Ensure high standards of customer service.
- Handle complaints and escalate issues when necessary.
- Promote a welcoming and patient-friendly environment.
Administrative Duties
- Maintain accurate patient records and documentation.
- Ensure compliance with hospital policies and confidentiality requirements.
- Coordinate with clinical, billing, insurance, and support departments.
- Prepare daily, weekly, and monthly operational reports.
Billing and Insurance Coordination
- Oversee patient billing processes at the front desk.
- Verify insurance information and authorization requirements.
- Coordinate with finance and insurance teams to resolve discrepancies.
Quality and Compliance
- Ensure adherence to healthcare regulations and patient privacy standards.
- Implement and monitor standard operating procedures (SOPs).
- Participate in quality improvement initiatives.
Required Qualifications
- Bachelor's degree in Hospital Administration, Healthcare Management, Business Administration, or related field.
- 3–7 years of experience in hospital front office, patient services, or healthcare administration.
- Previous supervisory or managerial experience preferred.
Required Skills
- Strong leadership and team management abilities.
- Excellent communication and interpersonal skills.
- Customer service orientation.
- Knowledge of hospital information systems (HIS) and electronic medical records (EMR).
- Scheduling and organizational skills.
- Problem-solving and conflict-resolution abilities.
- Basic knowledge of medical insurance and billing processes.
- Proficiency in Microsoft Office and hospital management software.
Key Performance Indicators (KPIs)
- Patient satisfaction scores.
- Average patient waiting time.
- Registration accuracy rate.
- Front office staff productivity.
- Complaint resolution time.
- Appointment scheduling efficiency.
Pay: ₹35,000.00 - ₹45,000.00 per month
Work Location: In person
