- Own the enterprise ServiceNow platform strategy, roadmap, and lifecycle management.
- Establish, maintain, and enforce platform governance, architectural standards, and development best practices.
- Lead platform-wide architectural design, including shared capabilities, integrations, and common data models.
- Oversee core platform administration activities, including upgrades, performance monitoring, and operational health.
- Provide architectural guidance, technical oversight, and enablement to process owners and module teams.
- Coordinate platform-level intake, prioritization, release planning, and deployment approvals.
- Maintain authoritative platform documentation, standards, and administrative runbooks.
- Act as the primary technical advisor and escalation point for platform-related decisions.
