Position Description: M365 and Exchange Engineer II
Job Summary
The Infrastructure Engineer II has support -level subject matter expertise in the full Microsoft 365 suite and Microsoft Exchange . This position provides technical expertise and customer support for the organizational collaboration platforms within the Microsoft 365 portfoli o and Microsoft Exchange , including Teams, SharePoint and Email . Installs, supports, and maintains core collaboration s olutions and mailflow along with dependent ecosystems such as application deployment , 3 rd party integrations and security policy adherence . Evaluates and recommends improvements and upgrade cycles covering the entire M365 and Exchange environment . Performs technical analyses of supported solutions using various diagnostic tools in support of efficient operations . Provides escalation support for end user support teams for supported systems.
Responsibilities
Supports cloud/private infrastructure for global M365 and Exchange configuration management, security and 3 rd party app integration . Provides lifecycle management such as patching for supported systems.
Creates and maintains runbooks, documentation, and other knowledge artifacts. Establishes and maintains service definitions and standards for core services.
Provides monitoring and alerting that produce actionable alerts.
Performs incident response, keep-the-lights-on, and on-call responsibilities.
Provides capacity planning and management.
Provides auditable controls to ensure access to the system s are secure.
Performs other duties as assigned.
Typically requires 1-2 + years of professional experience, and strong proficiency with tools, systems, and procedures required to accomplish the job (primarily M365 admin role) .
Strong understanding and knowledge of Active Directory and Entra identity (Groups, Users, Security roles, etc.)
Career Band: Professional
Jobs on this career band have a knowledge management focus and are primarily responsible for results achieved through their own work. Requires the application of theoretical knowledge, typically gained through formal education or equivalent work experience that provides knowledge of and exposure to fundamental theories, principles and concepts of a defined profession. Jobs at higher career levels may guide small teams in their area of subject matter expertise. Jobs at the at the most senior levels of this career band set disciplinary strategy within their areas of expertise.
Criteria & Management Requirements
Work Environment: Typical Office
Other Work Environment Requirements:
Typical Office: Operates in a typical office environment, routinely uses computer and other standard office equipment.
Other Physical Requirements:
Typical Office: Generally sedentary for prolonged periods, may occasionally require ability to move about or adjust/move items weighing up to 10 lbs. in all directions; Constantly requires collaboration and the ability to communicate with others to exchange information while in a typical office setting. Collaboration is generally conducted in person unless the role has been pre-approved for remote work.
