Job Summary
We are looking for a proactive and detail-oriented API Desk Support Executive to provide operational support for API-related services. The role involves handling API support requests, monitoring transactions, coordinating with internal technical and business teams, and ensuring timely resolution of issues. This is a technical support and operations role, ideal for fresh graduates who are interested in technology and banking operations.
Key Responsibilities
- Provide first-level support for API-related queries and operational issues.
- Monitor API requests and transactions to ensure smooth processing.
- Log, track, and resolve support tickets within defined SLAs.
- Coordinate with technical, operations, and business teams for issue resolution.
- Escalate complex technical issues to the relevant teams and follow up until closure.
- Support API onboarding, testing, and implementation activities.
- Maintain operational reports, MIS, and documentation.
- Ensure timely communication with internal stakeholders regarding issue status and resolution.
- Adhere to operational processes, compliance requirements, and quality standards.
Eligibility Criteria
- Graduate in any discipline (B.Com, BBA, B.Sc., BCA, BE/B.Tech, or equivalent).
- Freshers are preferred.
- Maximum 1 year of experience in Technical Support, API Support, IT Operations, Banking Operations, or a similar role.
- Basic understanding of APIs, web services, or digital platforms will be an added advantage.
- Good analytical, communication, and problem-solving skills.
- Proficiency in MS Office, especially MS Excel.
Preferred Skills
- Strong customer service and stakeholder management skills.
- Ability to troubleshoot and resolve operational issues.
- Good coordination and follow-up skills.
- Strong attention to detail and documentation.
- Willingness to learn technical systems and API workflows.
- Ability to work in a fast-paced support environment.
Pay: ₹15,000.00 - ₹22,000.00 per month
Benefits:
Work Location: In person
