Chat Support Executive serves as the primary digital point of contact for a company. They assist customers by answering inquiries, troubleshooting issues, and guiding them through services in real-time, relying on strong written communication and the ability to multitask across multiple conversations simultaneously.
Core Responsibilities
- Managing Inquiries: Respond to customer questions via live chat or messaging platforms promptly.
- Troubleshooting: Identify customer needs and resolve technical, billing, or service-related issues on the first contact.
- Multitasking: Handle multiple chat conversations simultaneously while maintaining high response quality.
- Documentation: Log and update customer interaction records accurately in the company’s CRM or ticketing system.
- Escalations: Transfer complex or unresolved grievances to the appropriate department or senior staff.
Key Skills Needed
- Fast and Clear Communication: Excellent typing speed and the ability to explain complex solutions in simple, friendly, and concise text.
- Problem-Solving & Empathy: Ability to remain calm during critical situations and de-escalate frustrated customers.
- Age criteria 18 to 29 years
Product Knowledge: Deep understanding of the company's offerings to guide customers and prevent confusion. [1, 2, 3]
Pay: ₹16,262.87 - ₹32,719.30 per month
Work Location: In person
