About Us:
TruelyMarry is a leading matrimonial platform dedicated to helping individuals find meaningful relationships. Our mission is to create lasting connections and support our users in their journey to find the perfect match. We are currently seeking a passionate and experienced customer relationship manager to join our team.
Job Description:
The Customer Relationship Manager will play a key role in driving business growth by building strong relationships with clients and expanding our user base. The ideal candidate will have a solid background in sales and customer relationship management, with 6 months to 1 year of relevant experience. This role involves engaging with clients through emails and calls, ensuring a seamless experience for new and existing users.
Responsibilities:
- Cultivate and sustain strong relationships with customers to ensure satisfaction and loyalty.
- Address customer inquiries and concerns via email and phone, delivering prompt and effective resolutions.
- Guide new users through the registration process and assist them in creating their profiles.
- Monitor customer interactions and feedback to identify areas for service improvement.
- Collaborate with the sales and support teams to resolve customer issues and enhance the user experience.
- Conduct regular follow-ups to ensure customer needs are being met and gather feedback for continuous service improvement.
- Maintain detailed and accurate records of customer interactions and transactions in the CRM system.
- Stay informed about industry trends and best practices to deliver exceptional customer service.
- Contribute to the development and execution of strategies to improve customer engagement.
