Job Role: Technical Support Executive
Experience Required: 6 Months – 1 Year
Salary: ₹20,000 – ₹25,000 per month
Salary Basis: Based on Interview Performance & Candidate Skills
Employment Type: Full-Time, Permanent
About the Role
We are looking for a Technical Support Executive who is enthusiastic about technology and passionate about helping customers resolve technical issues. The ideal candidate should have good troubleshooting skills, strong communication abilities, and a willingness to learn and grow in a fast-paced environment.
If you enjoy solving technical problems and providing excellent customer support, we would love to hear from you!
Key Responsibilities
- Provide technical support to customers through phone, email, chat, or other support channels.
- Identify, troubleshoot, and resolve hardware, software, network, and application-related issues.
- Respond to customer queries and provide clear, professional solutions.
- Diagnose technical problems and guide users through step-by-step troubleshooting.
- Escalate complex or unresolved issues to the appropriate technical team.
- Maintain accurate records of customer issues, resolutions, and support activities.
- Follow up with customers to ensure issues are resolved satisfactorily.
- Assist in installing, configuring, and maintaining software and basic IT systems.
- Work closely with internal teams to improve customer experience and resolve recurring issues.
- Stay updated with relevant technologies, tools, and troubleshooting techniques.
Job Requirements / Skills
- 6 months to 1 year of experience in Technical Support, IT Support, Help Desk, or a related role.
- Good knowledge of basic computer hardware, software, and networking concepts.
- Strong troubleshooting and problem-solving abilities.
- Good verbal and written communication skills.
- Ability to understand and resolve technical issues efficiently.
- Customer-focused attitude with good interpersonal skills.
- Ability to work independently as well as part of a team.
- Willingness to learn new technologies and support tools.
- Basic knowledge of Windows OS, networking, and common software applications will be an advantage.
What We Offer
- Competitive salary of ₹20,000 – ₹25,000 per month, based on interview performance.
- Opportunity to work in a professional and supportive environment.
- Hands-on exposure to real-world technical support challenges.
- Learning and career growth opportunities.
- Opportunity to develop strong technical and customer-handling skills.
Who Can Apply?
Candidates with 6 months to 1 year of relevant experience who are passionate about technology, enjoy troubleshooting, and are looking to build a strong career in Technical Support are encouraged to apply.
Join us and take the next step in your Technical Support career!
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
Work Location: In person
