- Conducted New Hire Training (NHT) and Refresher Training for BPO employees.
- Delivered process, product, communication, and soft skills training.
- Prepared training materials, SOPs, PPTs, and assessment modules.
- Evaluated trainee performance through mock calls, assessments, and feedback sessions.
- Coordinated with Operations and QA teams to identify training needs and improve performance.
- Monitored quality standards, SLA adherence, and process compliance.
- Coached agents to improve customer service, call handling, and communication skills. Maintained training reports, attendance records, and performance documentation
Pay: ₹15,000.09 - ₹39,657.86 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Paid sick time
- Work from home
Work Location: Remote
