Reception & Customer Service
- Greet and assist visitors, clients, and travel partners professionally.
- Answer and direct incoming phone calls, emails, and messages.
- Handle customer inquiries regarding travel services, itineraries, bookings, and company information.
- Maintain a welcoming and organized reception area.
Administrative Support
- Manage office correspondence and documentation.
- Maintain visitor logs, appointment schedules, and meeting room bookings.
- Organize and file company records, contracts, and travel documents.
- Assist with data entry and report preparation.
Coordination & Communication
- Coordinate with sales, operations, reservations, and accounts teams.
- Communicate with hotels, transport providers, guides, and other vendors when required.
- Support travel coordinators with guest arrivals, departures, and special requests.
- Ensure timely sharing of information among departments.
Booking & Travel Support
- Assist in preparing travel vouchers, itineraries, and confirmation letters.
- Monitor booking confirmations and maintain accurate records.
- Help resolve client concerns and service-related issues promptly.
Office Management
- Monitor office supplies and arrange replenishment.
- Coordinate courier services, mail handling, and office maintenance activities.
- Support management during events, meetings, and familiarization trips.
Required Qualifications
- Bachelor's degree in Tourism, Hospitality, Business Administration, or a related field.
- 1–3 years of experience in front office, hospitality, travel, or customer service roles.
- Freshers with strong communication skills may also be considered.
Skills & Competencies
- Excellent verbal and written communication skills.
- Strong customer service orientation.
- Good organizational and multitasking abilities.
- Proficiency in MS Office (Word, Excel, Outlook).
- Ability to work under pressure and meet deadlines.
- Professional appearance and positive attitude.
- Knowledge of travel and tourism operations is an advantage.
Preferred Attributes
- Experience working in a travel agency, tour operator, or DMC.
- Familiarity with booking systems and CRM software.
- Ability to coordinate with international clients and suppliers.
- Strong problem-solving and interpersonal skills.
- Customer satisfaction levels.
- Response time to inquiries.
- Accuracy of documentation and records.
- Efficiency in coordinating internal and external communications.
- Front office presentation and service quality.
Benefits:
- Food provided
- Health insurance
- Provident Fund
Education:
Experience:
- Travel Agency: 3 years (Required)
Work Location: In person
