About Kadel Labs:
Kadel Labs is a leading IT services company delivering top-quality technology solutions since 2017, focused on enhancing business operations and productivity through tailored, scalable, and future-ready solutions. With deep domain expertise and a commitment to innovation, we help businesses stay ahead of technological trends. As a CMMI Level 3 and ISO 27001:2022 certified company, we ensure best-in-class process maturity and information security, enabling organizations to achieve their digital transformation goals with confidence and efficiency.
Job Title: Senior Manager- Customer Success and Growth
Location: Udaipur
Experience Required: 8+ Years
We are looking for an experienced Customer Success Manager / Account Manager to build and strengthen long-term relationships with enterprise customers while driving account growth and customer satisfaction.
The ideal candidate will have a strong background in IT Professional Services, exceptional communication and stakeholder management skills, and a proven ability to identify growth opportunities within existing customer accounts. This role requires a strategic thinker who can collaborate across business and technology teams to ensure successful project delivery and maximize customer value.
Key Responsibilities
Customer Relationship Management
- Build, nurture, and maintain strong relationships with enterprise customers and key stakeholders.
- Serve as the primary point of contact for assigned customer accounts.
- Understand customer business objectives and align service delivery to meet their expectations.
- Conduct regular business reviews and provide strategic recommendations to customers.
Account Growth & Business Development
- Identify opportunities for account expansion, cross-selling, and upselling IT services.
- Develop account growth strategies and drive revenue from existing customers.
- Collaborate with Sales, Delivery, and Leadership teams to maximize customer value.
- Track account health, customer satisfaction, and growth metrics.
Customer Success & Service Delivery
- Ensure successful delivery of projects and services by coordinating with internal teams.
- Proactively resolve customer concerns and manage escalations.
- Monitor project milestones, service quality, and customer expectations.
- Drive high customer retention and long-term partnerships.
Stakeholder Management
- Engage effectively with CXOs, business leaders, and technical stakeholders.
- Translate customer business needs into actionable plans for delivery teams.
- Facilitate communication between customers and internal technical teams.
Leadership & Strategic Initiatives
- Mentor team members and contribute to building a high-performing customer success function.
- Drive continuous improvement initiatives and best practices.
- Contribute to organizational growth by identifying new business opportunities and strengthening customer partnerships.
Required Skills & Experience
- 8–12 years of experience in Customer Success, Account Management, Client Relationship Management, or Business Consulting within the IT Professional Services industry.
- Excellent verbal, written, and presentation communication skills.
- Proven experience managing enterprise customer accounts and executive stakeholders.
- Experience in IT Professional Services is mandatory.
- Prior experience as a Business Analyst, Product Manager, Software Developer, Technical Consultant, or similar technology-focused role is preferred but not mandatory.
- Strong customer relationship management and stakeholder engagement capabilities.
- Demonstrated ability to drive account growth, customer retention, and business expansion.
- Experience working closely with cross-functional teams including Delivery, Engineering, Product, and Sales.
- Strong problem-solving, negotiation, and conflict-resolution skills.
- Leadership mindset with the ability to influence teams and drive business outcomes.
Education
- Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field.
- MBA or equivalent postgraduate qualification is an added advantage.
Visit us:
https://kadellabs.com/
https://in.linkedin.com/company/kadel-labs
https://www.glassdoor.co.in/Overview/Working-at-Kadel-Labs-EI_IE4991279.11,21.html
Benefits:
- Flexible schedule
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
- Work from home
Ability to commute/relocate:
- Udaipur, Rajasthan: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer Success: 8 years (Required)
Location:
- Udaipur, Rajasthan (Required)
Work Location: In person
