- Customer Support: Address inquiries, troubleshoot issues, and provide product/service information
- Lead Generation & Sales: Make outbound calls to pitch services, qualify leads, or set appointments.
- Call Logging: Accurately update customer relationship management (CRM) software and dialer systems after every call.
- Compliance: Adhere strictly to communication scripts, process guidelines, and quality benchmarks.
- Key Skills & QualificationsCommunication: Exceptional verbal communication, active listening, and a clear speaking voice.
- Soft Skills: Patience, empathy, and the ability to handle difficult or irate customers professionally.
- Tech Literacy: Basic computer and typing skills to navigate software while speaking simultaneously.
- Adaptability: Flexibility to work in rotational shifts (especially for International/US/UK processes).Career Path & ExpectationsWork Environment: Typically office-based or hybrid, operating in high-volume contact centers.Metrics & Targets: Performance is evaluated using KPIs like Average Handle Time (AHT), First Contact Resolution (FCR), and conversion rates.Industry Overview: For roles and vacancies in your area, explore openings on platforms like
Job Types: Full-time, Fresher, Permanent
Pay: ₹8,410.91 - ₹42,764.18 per month
Benefits:
Work Location: In person
