Description
Overview: We are seeking Customer Support Executive to serve as the primary point of contact for our customers. This role is to ensure customer experiences by managing all inbound and outbound customer communication across multiple channels. The ideal candidate will be a communication expert, capable of quickly understanding customer needs, resolving issues efficiently, and embodying our brand's commitment to outstanding service.
Job Description
Handle multi-channel communication: Manage and respond promptly to customer inquiries, feedback, and issues via phone, email, live chat, and social media platforms.-
Issue Resolution: Diagnose, troubleshoot, and provide accurate, timely, and complete resolutions to customer problems, escalating complex issues to the appropriate internal teams when necessary.
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Documentation: Accurately document all customer interactions, feedback, and resolutions in the CRM system to track common issues and inform product/service improvements.
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Outreach: Conduct proactive approach on follow-ups on submitted quotations.
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Collaborate effectively with cross-functional teams (e.g., Technical Support, Sales, and Marketing) to expedite customer process.
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Participate in team meetings, training sessions, and continuous learning programs to stay updated on product knowledge, support processes, and industry best practices.
Experience: 1-3 years of proven experience in a Customer Support, Customer Service, or Communication-focused role.-
Communication Skills: Well versed written and verbal communication skills, with a native-level proficiency in [e.g., English].
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Technical Proficiency: Working knowledge of CRM or ERP software (e.g., Salesforce, and ERP etc.) and familiarity with support tools.
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Problem-Solving: Strong analytical and problem-solving skills with the ability to handle stressful situations calmly and professionally.
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Education: Any Engineering or Master's Degree Holder.
