We're Hiring | Telecaller Executive
Location: South Extension I, New Delhi
Employment Type: Full-Time | On-site
Industry: Study Abroad
Compensation: 25-30k PM
Apply: LinkedIn Easy Apply or send your resume to [email protected]
Experience: 0-2 years (motivated freshers are welcome)
About the Company
RemDesk is hiring on behalf of a leading career counselling and global university admissions advisory organisation with over 25 years of industry experience.
The organisation specialises in helping students make informed academic and career decisions through personalised counselling, profile building, and admissions guidance for leading universities across India and internationally. Having mentored thousands of students over the years, it has established itself as one of India's most trusted names in career guidance and higher education consulting.
As the organisation continues to expand, it is looking for passionate professionals who can contribute to its student outreach and enrollment initiatives while delivering an exceptional experience to prospective students and parents.
Role Overview
We are looking for an enthusiastic, confident, and result-oriented Telecaller Executive to engage with prospective students and parents, explain our counselling and admissions services, manage inquiries, and support the student enrollment process.
As the first point of contact for many families, you will play a crucial role in creating a positive experience, nurturing prospective leads, and connecting them with our counselling team through consistent follow-ups and professional communication.
Key Responsibilities
Lead Engagement
- Contact prospective students and parents through outbound and inbound calls.
- Introduce JCCCD's career counselling, profile-building, and university admissions services.
- Explain programs, answer initial queries, and encourage prospective students to schedule counselling sessions.
- Maintain a professional and consultative approach throughout every interaction.
Lead Management & Follow-ups
- Manage and update lead information within the CRM or internal systems.
- Conduct timely and structured follow-ups with prospective students and parents.
- Track lead progress through the enrollment journey.
- Coordinate closely with the counselling team to ensure smooth handovers.
Student & Parent Relationship Management
- Build trust and rapport with students and parents through effective communication.
- Understand student aspirations and requirements before connecting them with the appropriate counsellor.
- Deliver a positive customer experience throughout the inquiry and admission process.
- Resolve basic queries and escalate complex cases whenever required.
Sales Support & Enrollment Coordination
- Support the admissions and counselling teams in driving enrollments.
- Ensure prompt follow-up on all inquiries and scheduled counselling sessions.
- Maintain accurate records of daily interactions and conversion progress.
- Consistently work toward individual and team enrollment targets.
Candidate Profile
We're looking for someone who is:
- An excellent communicator with strong interpersonal skills.
- Confident speaking with students and parents over phone calls.
- Customer-focused with a consultative approach.
- Self-motivated, proactive, and eager to learn.
- Organised with good follow-up and relationship management skills.
- Comfortable working in a target-driven environment.
Required Skills
- Excellent verbal communication in English and Hindi.
- Strong persuasion and relationship-building abilities.
- Basic computer proficiency and familiarity with CRM systems are an advantage.
- Good organisational and time-management skills.
- Ability to multitask and manage multiple inquiries simultaneously.
Work Schedule
- Working Days: Tuesday – Sunday
- Weekly Off: Monday
- Working Hours: 10:00 AM – 7:00 PM
- Work Mode: On-site (South Extension I, New Delhi)
Reporting Structure
Reports To:
Sales & Operations Team
Why Join?
- Join one of India's most respected career counselling and university admissions organisations.
- Work closely with experienced counsellors and education professionals.
- Gain exposure to global education and admissions consulting.
- Be part of a purpose-driven organisation that helps students shape their academic and professional futures.
- Competitive compensation with opportunities for growth based on performance.
Pay: ₹25,000.00 - ₹32,000.00 per month
Work Location: In person
