Job Description
• Assist customers via the inbound/outbound calls received
- Meet required criteria for call quality standards.
- Maintain customer relations with a high degree of internal and external customer service.
- Possess effective problem solving skills to ensure timely problem recognition and resolution.
- Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures.
- Recording and updating customer information via the organization’s internal systems
- Resolving customer queries at first point of contact
- Influencing and negotiating with customers to ensure a satisfactory outcome for both the company and the customer
- Ensure call handling and service quality is maintained
Job Function
BUSINESS PROCESS SERVICES
Desired Skills
Customer Service
Desired Candidate Profile
Qualifications : BACHELOR OF COMMERCE
