JOB DESCRIPTION – FRONT DESK EXECUTIVE
Company
SPA
Location
Dehradun
Department
Operations / Front Office
Position
Front Desk Executive
Reporting To
Spa Manager / Outlet Manager
Job Summary
We are looking for a well-groomed, confident and customer-focused Front Desk Executive to manage the day-to-day reception operations at Spa, Dehradun. The role will be responsible for guest handling, appointment management, billing, sales, customer follow-up and coordination with therapists to ensure a smooth and premium guest experience.
Key Responsibilities
• Welcome and greet guests warmly and professionally.
• Understand guest requirements and explain spa services, therapies, packages, pricing and offers.
• Manage walk-ins, telephone bookings, WhatsApp enquiries and appointments.
• Maintain the daily appointment schedule and coordinate therapist availability.
• Confirm appointments and follow up with guests to reduce cancellations and no-shows.
• Handle guest feedback and complaints professionally and escalate issues when required.
• Promote services, packages, memberships, vouchers and promotional offers.
• Achieve assigned monthly sales and revenue targets through upselling and cross-selling.
• Follow up with existing and potential customers to generate repeat visits.
• Prepare bills accurately and handle cash, UPI, card and other approved payment methods.
• Maintain daily sales, payment and cash reconciliation records.
• Coordinate with therapists regarding appointments, timings and special guest requests.
• Maintain accurate guest records, booking history and front-desk reports.
• Handle incoming calls and WhatsApp messages professionally.
• Ensure the reception and waiting area remain clean, organized and presentable.
• Maintain confidentiality of guest and company information.
• Follow all company SOPs, grooming standards, cash-handling procedures and service policies.
Qualifications & Experience
• Minimum 12th pass; graduate preferred.
• 1–3 years of experience in front desk, spa, salon, hotel, hospitality or customer service preferred.
• Freshers with excellent communication and customer-handling skills may also be considered.
• Good communication skills in Hindi and English.
• Pleasant personality and professional grooming.
• Basic computer knowledge and ability to operate billing/POS systems.
• Comfortable handling WhatsApp and phone enquiries.
Key Skills
Customer Service • Communication • Sales • Grooming • Team Coordination • Cash Handling • Problem Solving • Attention to Detail • Professionalism
Performance Parameters / KPIs
• Monthly sales and revenue achievement.
• Conversion of enquiries into bookings.
• Repeat customer bookings and customer retention.
• Upselling and cross-selling performance.
• Appointment and billing accuracy.
• Customer feedback and satisfaction.
• Attendance, punctuality and grooming.
• Accuracy and timely submission of front-desk records and reports.
Ideal Candidate
A confident and well-presented individual who can handle customers independently, communicate effectively, generate sales and maintain the premium image of Spa.
Pay: ₹12,000.00 - ₹22,000.00 per month
Work Location: In person
