Responsibilities and Duties
- Take ownership of customer issues reported and see problems through to resolution.
- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Provide prompt and accurate feedback to customers.
- Ensure proper recording and closure of all issues.
- Prepare accurate and timely reports.
- Document knowledge in the form of knowledge base tech notes and articles.
- Inventory management with hardware bifurcation details.
- Basic understanding of CRM.
- Knowledge of Installation of backend & network settings.
Required Experience, Skills, and Qualifications
- B.Com / B.Sc / B.A
- Basic knowledge of software and networks .
Requirements
- Basic knowledge of Linux systems, utilities, and software.
- Strong problem-solving skills.
- Excellent client-facing skills.
- Fluency in Hindi, Gujarati, and English (basic command of English is required).
- Excellent written and verbal communication skills.
Job Type: Full-time
Pay: ₹240,000.00 - ₹480,000.00 per year
Benefits:
- Food provided
- Health insurance
- Provident Fund
Shift:
Work Days:
- Monday to Friday
- Weekend availability
Application Question(s):
- have you worked with network switches
- have you worked with network cards
- have you worked with system administrators
- Have you worked with Linux systems & Do you have basic knowledge of Linux commands, networking, & configurations
Work Location: In person
