Job Description – Sales Coordinator
Position
Sales Coordinator
Location
Mumbai
Reporting To
Head of Business Development / Sales Manager
Company
Gilly Professional Kitchens & MY CUCINA
About Us
Gilly Professional Kitchens is one of India’s leading manufacturers of commercial kitchen and refrigeration equipment with over four decades of industry expertise. MY CUCINA is our premium stainless steel modular kitchen brand, delivering luxury kitchens that combine aesthetics, durability, and cutting-edge engineering.
We are looking for an energetic, organized, and customer-focused Sales Coordinator who can support our sales team, ensure timely follow-ups, and coordinate with clients and internal departments from enquiry to project completion.
Key Responsibilities
Sales Coordination
- Receive and register all new enquiries.
- Prepare and send quotations.
- Follow up on quotations until closure.
- Coordinate meetings and appointments for the sales team.
- Maintain CRM and enquiry trackers.
- Generate weekly and monthly sales reports.
- Track project status from enquiry to order execution.
Customer Communication
- Respond promptly to customer emails and phone calls.
- Follow up with architects, consultants, builders, chefs, contractors, and homeowners.
- Coordinate with clients regarding drawings, approvals, revisions, and documentation.
- Maintain strong customer relationships through regular communication.
Documentation
- Prepare quotations, proposals, proforma invoices, and commercial documents.
- Maintain customer records and project files.
- Coordinate purchase orders, payment follow-ups, and order acknowledgements.
- Ensure all project documentation is updated and filed correctly.
Internal Coordination
- Liaise with Design, Projects, Production, Purchase, and Accounts departments.
- Coordinate drawing approvals before production.
- Track production and delivery schedules.
- Ensure smooth communication between departments.
Business Development Support
- Identify opportunities for repeat business.
- Maintain consultant and architect databases.
- Follow up on old enquiries and inactive leads.
- Support exhibitions, marketing campaigns, and client presentations.
Administrative Responsibilities
- Prepare MIS reports.
- Maintain sales dashboards.
- Organize client databases.
- Ensure all follow-up activities are completed on time.
Desired Skills
- Excellent verbal and written English communication.
- Strong email drafting skills.
- Excellent follow-up and negotiation abilities.
- Highly organized and detail-oriented.
- Ability to handle multiple projects simultaneously.
- Customer-centric attitude.
- Strong coordination and problem-solving skills.
Technical Skills
- Microsoft Excel
- Microsoft Word
- PowerPoint
- Outlook
- CRM software
- ERP software (Odoo preferred)
- Basic AutoCAD knowledge will be an advantage.
Qualifications
- Graduate in Commerce, Business Administration, or any relevant discipline.
- MBA or Sales/Marketing qualification is an added advantage.
Experience
- 2–5 years in Sales Coordination, Customer Support, or Commercial Operations.
- Experience in commercial kitchen equipment, modular kitchens, interiors, HVAC, construction, engineering, manufacturing, or project sales will be preferred.
Key Performance Indicators (KPIs)
- Response time to new enquiries.
- Number of quotations prepared and sent.
- Quotation-to-order conversion support.
- Timely follow-up completion.
- Accuracy of documentation.
- CRM data accuracy.
- Customer satisfaction.
- Number of dormant enquiries revived.
- Timely coordination with internal departments.
- Monthly sales support reports submitted.
What We Offer
- Opportunity to work with premium national brands.
- Exposure to landmark hospitality and luxury residential projects.
- Professional growth and learning opportunities.
- Performance-based incentives.
- Supportive and collaborative work environment.
If you are passionate about customer service, sales coordination, and working in a fast-paced project-driven environment, we’d love to hear from you.
Pay: ₹11,523.43 - ₹31,259.94 per month
Work Location: In person
