Key Responsibilities: Technical & Functional Skills
· Implemented and manage network configurations, troubleshoot connectivity issues, and ensure network security.
· Knowledge on DHCP, DNS and IP protocols
· Remote hardware Support: Digital Signages, custom build hardware media players managing Audio Video content.
· At least 2 years of ticket management, ticket assignments, tool configurations, process review and improvement on Zen Desk ITSM tool
· Audio and Video Codecs: Familiarity with audio and video codecs to handle compression, decompression, and encoding processes.
· Good exposure with cloud technology, preferably with platforms like AWS.
· TLS: Understanding of Transport Layer Security protocols and their implementations.
· Experience with multiple operating systems, including Windows, Linux, Apple
· JavaScript: Possess the ability to read and understand JavaScript code, especially related to audio and video applications.
· Exposure to Confluence Jira tool is an advantage.
· Knowledge on Zendesk AI module is an advantage.
Personal Traits/ Skills:
· Should have exposure working with US / UK teams, with good command over English, both written and spoken
· Good analytical ability
· Skilled in searching in Google to resolve technical issues.
· Stay current with emerging technologies and industry trends.
Pay: ₹350,000.00 - ₹550,000.00 per year
Benefits:
- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Provident Fund
- Work from home
Work Location: In person
