We are looking for an experienced Operations Manager who can take ownership of day-to-day operations, team management, client delivery, and process implementation to ensure smooth execution across the company.
Key ResponsibilitiesTeam Management
- Lead and manage designers, video editors, team leaders, content creators, and ads managers.
- Allocate tasks and ensure timely completion.
- Conduct daily review meetings and weekly performance reviews.
- Monitor employee productivity and accountability.
- Resolve internal team issues and improve collaboration.
Operations Management
- Create and implement SOPs and workflows.
- Ensure all client deliverables are completed on time.
- Track project status across departments.
- Build systems to improve efficiency and reduce delays.
- Identify bottlenecks and provide solutions.
Client Management
- Ensure excellent client experience and retention.
- Attend client meetings when required.
- Handle escalations and critical issues.
- Ensure client commitments are fulfilled.
Performance Monitoring
- Monitor KPIs for all departments.
- Review daily, weekly, and monthly reports.
- Track client retention, delivery timelines, and team productivity.
- Prepare management reports for leadership.
Process Improvement
- Implement tools and systems to streamline operations.
- Improve communication between departments.
- Build a culture of ownership, accountability, and discipline.
Requirements
- Minimum 3 years of experience in Operations, Team Management, Project Management, or Agency Management.
- Experience managing teams of 5+ employees.
- Strong leadership and communication skills.
- Ability to manage multiple projects simultaneously.
- Strong problem-solving and decision-making abilities.
- Experience with Google Workspace, Excel/Sheets, ClickUp, Trello, Asana, or similar tools.
Pay: ₹18,000.00 - ₹28,000.00 per month
Benefits:
- Cell phone reimbursement
- Internet reimbursement
- Paid sick time
- Paid time off
Application Question(s):
- Tell us your favourite series /Youtube creators/ Instagram creators?
- Why should we hire you as a manager? ( Dont use AI you will be rejected)
Experience:
- Digital Marketing Team Lead: 2 years (Required)
- Team management: 1 year (Required)
Work Location: In person
