Key ResponsibilitiesCustomer Interaction
- Live Response: Acknowledge and reply to incoming customer chats within target response times.
- Issue Resolution: Diagnose, troubleshoot, and resolve customer complaints regarding accounts, billing, or product usage.
- Multitasking: Manage 2 to 3 concurrent chat sessions efficiently without sacrificing quality.
- Service Excellence: Maintain a polite, empathetic, and professional tone in all digital interactions.
Operations & Administration
- Data Logging: Document detailed summaries of customer interactions and solutions in the CRM system.
- Ticket Escalation: Identify complex issues and route them to the appropriate tier-2 support or technical teams.
- Product Knowledge: Stay updated on company product changes, policy updates, and promotions.
- Feedback Collection: Gather customer feedback and share insights with team leads to improve services.
Pay: ₹15,000.00 - ₹30,000.00 per month
Benefits:
- Life insurance
- Provident Fund
Application Question(s):
- What is your current ctc ?
- What is your expected ctc ?
- In how many days can you join us ?
Work Location: In person
