Department: Sales & Customer Success
Report To: Sales Manager / COO
Employment Type: Full-timeJob PurposeWe are a premier home automation company looking for a tech-savvy, highly organized Senior Telecaller & CRM Specialist. In this role, you will be the first point of contact for premium clients exploring smart home solutions. You will handle inbound inquiries, conduct strategic outbound follow-ups, and meticulously manage our CRM pipeline to convert raw leads into qualified design consultations. Key Responsibilities1. Customer Engagement & Advisory
- Handle inquiries from premium homeowners, builders, architects, and interior designers.
- Educate clients on smart home solutions, including automated lighting, security, climate control, and home theatres.
- Qualify prospects based on budget, property type, and construction/renovation timelines.
2. CRM & Pipeline Management
- Log all activities, call notes, and client preferences instantly inside our CRM platform.
- Maintain data hygiene by updating lead stages, deal values, and ownership.
- Set automated tasks and alerts to ensure no lead goes cold or missed.
3. Strategic Follow-ups & Booking
- Execute rigorous follow-up cadences with high-net-worth individuals (HNIs).
- Schedule site surveys and experience center demos for our technical sales team.
- Share marketing collateral like product catalogs and case studies post-call.
Required Skills & Experience
- Experience: Minimum 2–5 years of telecalling, inside sales, or relationship management experience.
- Industry Focus: Prior experience in Home Automation, Luxury Real Estate, Interior Design, AV Systems, or High-End Consumer Electronics is highly preferred.
- CRM Mastery: Hands-on experience working daily with systems like HubSpot, Zoho, or Salesforce is mandatory.
- Communication: Exceptional verbal and written English communication skills with an elegant, professional phone etiquette.
- Sales Acumen: Proven ability to handle objections, build immediate rapport, and close for a meeting/demo.
What We Offer
- Competitive fixed monthly salary.
- Performance-based attractive incentive structure per qualified demo booked.
- Opportunity to work with cutting-edge smart home technology.
Pay: ₹15,000.00 - ₹22,000.00 per month
Benefits:
Application Question(s):
- Which CRM platforms have you used daily in your previous roles? Please briefly describe your routine for logging calls and setting follow-up tasks.
- Have you ever pitched or handled client queries for premium products like Home Automation, Luxury Real Estate, AV systems, or High-End Electronics? If yes, please name the companies/products.High-Value Clients
- How do you approach following up with a premium client (or HNI) who requested a quote but has stopped answering your calls, without being overly aggressive?
- If a client calls asking blindly for a "price list for home automation," what 3 key questions would you ask them to qualify their requirement before booking a demo?
Work Location: In person
