Service Engineer
As a Service Engineer at Madhu's Garage Equipments, you will be responsible for providing field services including repair, maintenance, and installation of automotive workshop equipment such as wheel aligners, balancers, changers, 2-post lifts, and other garage equipment. You will work closely with customers to ensure their equipment operates efficiently, minimizing downtime and optimizing performance.
Job Responsibility:
- Perform on-site repair, maintenance, and troubleshooting of wheel aligners, balancers, changers, 2-post lifts, and other garage equipment.
- Conduct diagnostic tests to identify equipment malfunctions and determine appropriate solutions.
- Ensure timely completion of service calls and adherence to service schedules.
- Install new equipment and conduct commissioning procedures to ensure proper functionality.
- Provide training to customers on the operation and maintenance of newly installed equipment.
- Provide technical assistance to customers over the phone or through remote troubleshooting tools.
- Offer guidance on equipment operation, troubleshooting techniques, and preventive maintenance procedures.
- Establish and maintain positive relationships with customers, addressing their inquiries and concerns promptly and professionally.
- Collaborate with the sales and customer service teams to address customer needs effectively.
- Maintain accurate records of service activities, including service reports, work orders, and parts usage.
- Submit timely reports on service activities, including completed tasks, parts used, and customer feedback.
- Adhere to company and industry standards for quality, safety, and compliance.
- Follow proper safety protocols and procedures while performing service activities
