Job Description – Failure Analysis and Repair Engineer
Location: Bengaluru, India
Department: Product Quality & Customer Support
Employment Type: Full-time
Job Description
At Crossbeats, we dare to dream, disrupt, and deliver in a better way. Keeping up with the trend and requirements of the Millennial generation, Crossbeats is on a mission to make products integrated with the latest technology. We are committed to creating great products by investing in technology and long-term value creation.
We are currently looking for a Failure Analysis and Repair Engineer.
As a Failure Analysis and Repair Engineer, you will play a critical role in diagnosing, repairing, and analyzing product failures across our consumer electronics portfolio. This is a rare opportunity to work hands-on with cutting-edge wearable and audio technology, ensuring product reliability and customer satisfaction.
We are looking for a problem-solver who can think analytically, work independently, and collaborate with cross-functional teams. If you have the curiosity of a product investigator, the precision of a repair specialist, and the drive to improve customer experience, this role is for you.
What You’ll Do
Product Testing & Repair
- Test and evaluate customer return and replacement products.
- Diagnose and repair Crossbeats products across all categories.
- Perform functional and quality checks before and after repairs.
Failure Analysis & Documentation
- Verify reported customer issues and document findings accurately.
- Conduct root cause analysis and defect investigations.
- Maintain accurate records of spare parts and components used during each repair.
- Report repetitive issues to the team and support corrective and preventive actions.
Quality & Improvement
- Assist in identifying manufacturing, component, firmware, or usage-related issues.
- Support product quality improvement and customer satisfaction initiatives.
Who You Are
- Have 1–3 years of experience in electronics repair, testing, or failure analysis (freshers with strong technical skills may also be considered).
- Strong understanding of electronics and consumer electronics products.
- Familiarity with testing equipment such as multimeters, oscilloscopes, and power supplies.
- Knowledge of Bluetooth, Wi-Fi, wearable devices, audio products, and smart electronics.
- Hands-on soldering and component-level repair skills.
- Good troubleshooting and problem-solving abilities.
- Proficiency in MS Excel and Google Sheets for reporting and documentation.
- Awareness of the latest consumer technology trends.
- Thrive in a fast-paced, collaborative, and customer-obsessed environment.
Growth Path
This role offers opportunities to advance into senior product quality, reliability engineering, or R&D support positions, contributing directly to product innovation and customer experience excellence.
Pay: From ₹15,000.00 per month
Benefits:
- Paid sick time
- Paid time off
- Provident Fund
Application Question(s):
- Have you performed component-level soldering and repair on consumer electronic devices before?
- Are you comfortable using diagnostic equipment such as multimeters, oscilloscopes, and power supplies for product testing?
- Do you have experience conducting root cause analysis and documenting repetitive product issues?
- Are you familiar with Bluetooth and Wi-Fi connectivity issues in wearable or audio devices?
- Can you maintain accurate records of spare parts usage and repair outcomes using MS Excel or Google Sheets?
Experience:
- Product Test : 2 years (Required)
Location:
- Bangalore City, Bengaluru, Karnataka (Required)
Work Location: In person
