Program Intern - Operations & Learner Engagement
Location: Noida, Sector 62
Work Mode: Work from Office
Experience: Freshers / 0–1 Year
Department: Program Operations
Duration: 6 Months (Paid)
About The Role
We are looking for a Program Intern to support the day-to-day operations of our programs and ensure smooth communication and engagement with learners.
This role will involve a combination of program coordination, learner communication, calling, follow-ups, data tracking, and operational support. The ideal candidate should be comfortable speaking with learners regularly, following up on pending actions, and managing multiple operational tasks.
Key Responsibilities
- Make regular outbound calls to learners for onboarding, attendance, feedback, engagement, pending actions, and other program-related requirements.
- Follow up with learners through calls, WhatsApp, email, or other communication channels.
- Support the onboarding process and ensure learners have access to required platforms, software, sessions, and resources.
- Track learner participation, attendance, responses, and pending actions.
- Maintain and update Google Sheets / Excel trackers and ensure learner data is accurate and up to date.
- Coordinate with mentors, internal teams, and learners to resolve day-to-day program-related issues.
- Identify learners who are inactive, unresponsive, or facing challenges and escalate them to the relevant team member.
- Assist in collecting learner feedback and following up on feedback-related actions.
- Support scheduling, session coordination, reminders, and other program activities.
- Prepare basic daily/weekly operational updates and reports.
- Ensure timely completion of assigned follow-ups and operational tasks.
- Support the Program Operations team in maintaining a smooth learner experience throughout the program.
What We're Looking For
- Good verbal and written communication skills.
- Comfortable making frequent outbound calls and speaking with learners professionally.
- Strong follow-up and coordination skills.
- Basic knowledge of Google Sheets / MS Excel.
- Good attention to detail and ability to maintain accurate records.
- Ability to manage repetitive tasks while maintaining consistency and accuracy.
- Proactive approach to identifying and following up on pending tasks.
- Ability to work in a fast-paced, operations-driven environment.
- Freshers are welcome to apply.
Key Skills
- Learner Communication
- Calling & Follow-ups
- Program Coordination
- Operations
- Data Management
- Google Sheets/Excel
- Stakeholder Coordination
- Problem Solving
What You Will Gain
- Hands-on experience in Program Operations and Learner Success.
- Exposure to managing live programs and learner journeys.
- Experience in communication, coordination, reporting, and operational tracking.
- Opportunity to work closely with cross-functional teams and understand how an upskilling program is managed end-to-end.
How to Apply
For any queries, reach out to us at [email protected] or call us at 8755470322.
Job Types: Full-time, Permanent
Pay: ₹15,000.00 per month
Benefits:
- Flexible schedule
- Internet reimbursement
Application Question(s):
- Please confirm your availability for the 6-month internship with a PPO based on performance.
- Are you comfortable commuting to this job's location?
- Please confirm if you are comfortable with a 15000 per month stipend for this internship.
- We must fill this position urgently. Can you start immediately?
Work Location: In person
