- Delivered exceptional customer support through voice, email, and chat while ensuring high customer satisfaction.
- Resolved customer queries related to banking products, payments, account services, and transactions within defined service levels.
- Handled escalated customer complaints with empathy, professionalism, and effective problem-solving skills.
- Investigated customer issues by coordinating with internal teams to provide accurate and timely resolutions.
- Maintained detailed records of customer interactions and updated CRM systems with relevant information.
- Educated customers about products, services, and policies to improve their overall experience.
- Ensured compliance with company policies, quality standards, and regulatory guidelines.
- Consistently achieved key performance indicators (KPIs) such as customer satisfaction, first-call resolution, quality, and productivity.
- Built strong customer relationships through effective communication, active listening, and ownership of customer concerns.
- Collaborated with cross-functional teams to enhance service quality and improve operational efficiency.
Job Types: Full-time, Fresher, Permanent
Pay: ₹18,000.00 - ₹27,000.00 per month
Benefits:
- Flexible schedule
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
