Key Responsibilities
- Ensure a positive customer experience throughout the sales journey.
- Handle and resolve customer complaints promptly.
- Conduct customer feedback and follow-up activities.
- Monitor customer satisfaction (CSAT) and service quality.
- Coordinate with Sales, Service, and CRM teams.
- Ensure timely closure of customer concerns.
- Maintain customer records and MIS reports.
- Support customer engagement and loyalty programs.
- Monitor adherence to Mahindra CX standards.
- Train teams on customer service best practices.
- Identify areas for customer experience improvement.
- Ensure high levels of customer satisfaction.
Pay: Up to ₹35,000.00 per month
Benefits:
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
