Job Title: Associate Support Analyst
About the Role
We are looking for a motivated and detail-oriented Associate Support Analyst to join our team. This role is ideal for candidates who are interested in technical support, troubleshooting, and customer assistance.
Key Responsibilities
Provide first-level technical support to customers and internal teams.
Respond to support queries through email, chat, and other communication channels.
Identify, troubleshoot, and resolve basic technical issues.
Analyze reported issues and provide appropriate solutions or escalate them when required.
Monitor and follow up on support tickets to ensure timely resolution.
Maintain accurate records of reported issues, troubleshooting steps, and resolutions.
Coordinate with technical and development teams for complex issues.
Follow standard support procedures and company guidelines.
Requirements & Skills
Good verbal and written communication skills.
Basic knowledge of computers, software applications, and troubleshooting.
Strong analytical and problem-solving abilities.
Ability to understand and analyze customer-reported issues.
Willingness to learn new technologies and processes.
Candidates with basic technical knowledge will be preferred.
Education & Qualifications
Degree / Diploma / Engineering
Freshers and candidates with 0–1 year of experience can apply.
Experience
0–1 Year
Salary
₹10,000 – ₹12,000 per month, depending on skills and experience.
Work Location
In Person / On-site
How to Apply
Interested candidates can send their updated resume to:
[email protected]
Contact: 8807240557
Pay: ₹10,000.00 - ₹12,000.00 per month
Work Location: In person
