Handle inbound and outbound customer calls, emails, and chats professionally.
- Understand customer concerns and provide accurate and timely resolutions.
- Maintain detailed and organized records of customer interactions and follow-ups. Coordinate with internal departments (operations, tech, sales, etc.) to resolve complex issues. Ensure high levels of customer satisfaction by providing clear communication and empathetic support.
- Escalate unresolved issues to the appropriate teams as per process. Adhere to defined SLAs, quality standards, and compliance guidelines. Provide feedback and insights based on customer interactions to help improve processes and service quality.
Pay: ₹35,456.99 - ₹40,896.35 per month
Work Location: In person
