Location: Mumbai
Job Type: Full-time
About the Role
We're looking for a friendly, confident, and customer-focused Guest Relations Executive / Front of House Associate to be the first point of contact for our guests. If you enjoy interacting with people, creating memorable experiences, and working in a fast-paced hospitality environment, we'd love to hear from you.
Whether you're an experienced hospitality professional or someone with a strong customer service background looking to build a career in hospitality, we encourage you to apply.
Key Responsibilities
- Welcome and assist guests with a warm and professional attitude.
- Manage reservations, seating arrangements, and guest waitlists.
- Handle walk-in guests and ensure smooth guest flow during busy hours.
- Coordinate with the kitchen and service teams to provide a seamless dining experience.
- Address guest inquiries, special requests, and resolve concerns promptly.
- Maintain a clean, organized, and presentable reception area.
- Process billing and payments using the POS system.
- Ensure every guest has a positive and memorable experience.
Who We're Looking For
- Friendly, well-groomed, and customer-oriented personality.
- Strong communication skills in English and the local language.
- Comfortable working in a fast-paced restaurant or hospitality environment.
- Team player with a positive attitude and willingness to learn.
- Basic computer knowledge; experience with POS systems is a plus but not mandatory.
- Ability to work flexible shifts, weekends, and public holidays.
Experience
Freshers are welcome!
Candidates with 0–2 years of experience in any of the following are encouraged to apply:
- Restaurants
- Cafés
- Hotels
- Guest Relations
- Front Desk
- Reception
- Customer Service
- Retail
- Aviation
- Airlines
- Airport Lounges
- Luxury Retail
- Customer Support
- Sales
If you enjoy interacting with customers and providing excellent service, we'd love to meet you.
Qualification
- Minimum qualification: 10th Pass / 12th Pass.
- Hotel Management graduates or hospitality students are encouraged to apply.
Working Hours
- 9–10 hour shifts
- 6-day work week
- One weekly off
- Rotational shifts, including weekends and holidays
Salary & Benefits
- Competitive salary based on experience and skills
- Paid Sick Leave
- Paid Time Off
- Career growth opportunities
- Training and development
- Friendly and supportive work environment
Why Join Us?
- Work with a growing hospitality brand.
- Learn and grow in the restaurant and hospitality industry.
- Build your customer service and guest relations skills.
- Opportunity to grow into senior guest relations or restaurant operations roles.
Pay: From ₹18,000.00 per month
Benefits:
- Paid sick time
- Paid time off
Work Location: In person
