The Keystone Operations and Asset Manager will play a critical role in overseeing the management and metrics of our subscription install base working across operationals pillars in success, support and deployment. This dual-role position requires a strategic thinker with a strong background in project management and business operations. The ideal candidate will have exceptional organizational skills, a keen eye for detail, and the ability to drive efficiency and effectiveness across the organization.
- 5+ years of proven experience in asset management and business operations, preferably in a storage industry.
- Proficiency in using business software for asset management and with business operations tools.
- Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
- Excellent organizational and project management abilities.
- Effective communication and interpersonal skills, with the ability to work collaboratively across departments.
Responsibilities
Asset Management:
- Mange the performance and value of the company's assets and associated metrics to defined KPIs.
- Review key reporting for lifecycle of assets, including acquisition, maintenance, and decommission and return needs.
- Assist in the process for dispatch of asset return and audit of Keystone owned materials returning to the depot.
- Conduct regular asset audits to ensure compliance with regulatory requirements and company policies.
- Ensure support entitlements and maintenance needs are processed and up to date for all subscriptions
- Utilize Keystone software and workflows to manage asset data, generate reports, and provide insights for decision-making.
- Maintain a schedule of location of assets to the address and serial number level.
- Review customers’ existing environment from asset age and supportability perspective to flag actions that may need to be taken or reviewed for technically feasibility.
Business Operations Management:
Oversee the day-to-day operations of the business, ensuring processes are efficient and aligned with organizational goals.- Aide in development and updates of operational policies and knowledge base articles to enhance productivity and streamline workflows.
- Coordinate cross-functional teams to ensure seamless execution of business activities.
- Monitor key performance indicators (KPIs) and ensure metrics reporting monthly is updated for business reviews across deployment, success and support operations work streams.
- Collaborate with management to execute strategic initiatives and projects that drive business growth and operational excellence.
- Prepare monthly usage reports that can be used for validating invoicing and licensing costs for any 3rd party vendors utilized in operations delivery and toolsets.
- As needed assist in customer escalations or correction of error items as it relates to asset management or BU policy or process guidance or updates.
- Bachelor's degree in Business Administration, Finance, Operations Management, or a related field. MBA or relevant certification is a plus.
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
Equal Opportunity Employer:
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.
Why You'll Thrive at NetApp
At NetApp, you won't wait for the perfect moment—you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.
NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.
Our culture
We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.
If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one. now.
Submitting an Application
To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.
AI Disclosure
For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support—rather than replace—human decision-making.
