Location: Gurgaon
UK/Ireland domain expert of banking
Overall 18-20 years of experience in Banking domain( including, Payments , AML, Asset finance, Retail banking, Fraud, Disputes etc.
- Plan and drive continuous improvement engagements in both non-operational and operational areas, including the ability to harmonize and optimize processes.
- Identify process/business capability/organizational inefficiencies through a current state/future state analysis and develop targeted recommendations to close gaps.
- Use multiple data sources to conduct capability assessments and strategic workshops to gain alignment with stakeholders on business objectives and technology and process priorities.
- Synthesize quantitative and qualitative data, extract insights and develop strategic recommendations.
- Anticipate customer needs and, using a developed fact-base, identify and discuss potential solutions to improve the customer journey.
- Work with the business, product, IT, project team, work stream leads and key stakeholders to ensure the various stages of the project delivery are understood, accepted, and approved by key stakeholder within the agreed timelines.
- Lead, guide and support multiple work stream leads / consultants through the design and implementation of targeted change strategies including identification of change impacts to people, process, policy, and structure, stakeholder identification and alignment, appropriate communication and feedback loops, success measures, training, organizational readiness, and long-term sustainability.
- Strong project management skills - Structuring projects, managing profitability, and ensuring exemplary delivery.
- Prioritize, manage time effectively, escalate issues appropriately, and keep information confidential is critical to this pos ition.
- Lead and champion all key stakeholders involved with project delivery to meet the short and long term business needs and capabilities across the Group bringing external perspectives, identifying and promoting best practices and procedures.
- Engage with key stakeholders to influence the change solutions to meet business goals, scope and strategy requirements.
- Clearly communicate with all levels of an organization, and be skilled in building and delivering executive level presentations.
- Be seen as a key SME within Savings representing the function in core working and steering groups.
- Prepare and provide regular reporting / status reports against agreed deli
