Front Office Associate
Company: TGI Group – TGI Livancia The Sojourn
Location: Bangalore, Karnataka
Job Type: Full-time
Department: Front Office
Industry: Hospitality – 3 Star Hotel
About Us
TGI Group – TGI Livancia The Sojourn is a professionally managed 3-star business hotel committed to delivering exceptional hospitality and personalized guest experiences. We are looking for a customer-focused and professional Front Office Associate to join our team.
Job Summary
The Front Office Associate is the first point of contact for our guests and plays a key role in creating a positive guest experience. The ideal candidate will handle guest check-ins and check-outs, manage reservations, respond to guest inquiries, and ensure efficient front desk operations while maintaining the highest standards of hospitality.
Key Responsibilities
- Welcome guests with a warm and professional attitude.
- Perform guest check-in and check-out procedures efficiently.
- Handle room reservations, modifications, and cancellations.
- Verify guest information and process payments accurately.
- Answer telephone calls, emails, and guest inquiries promptly and professionally.
- Provide information about hotel facilities, services, and local attractions.
- Coordinate with Housekeeping to ensure room availability and readiness.
- Liaise with Engineering and other departments to resolve guest requests and maintenance issues.
- Handle guest complaints courteously and escalate issues when necessary.
- Maintain accurate guest records using the hotel's Property Management System (PMS).
- Prepare daily reports, cash reconciliation, and shift handover documentation.
- Ensure the front desk and lobby are clean, organized, and welcoming.
- Follow hotel policies, SOPs, and safety procedures at all times.
Qualifications
- Diploma or Bachelor's Degree in Hotel Management, Hospitality Management, or a related field.
- Freshers with relevant hospitality education are welcome to apply.
Skills Required
- Excellent communication skills in English; knowledge of Hindi and Kannada is an advantage.
- Strong customer service and interpersonal skills.
- Pleasant personality with professional grooming standards.
- Basic computer proficiency and familiarity with hotel PMS software.
- Good problem-solving and organizational skills.
- Ability to multitask and work effectively in a fast-paced environment.
- Flexibility to work rotational shifts, weekends, and public holidays.
Benefits
- Competitive salary based on experience
- Duty meals
- Uniform provided
- Weekly off
- Paid leave as per company policy
- PF & ESI benefits (where applicable)
- Training and career growth opportunities
- Friendly and professional work environment
Work Schedule
- Full-time
- Rotational shifts
- Weekly off as per roster
Join TGI Group – TGI Livancia The Sojourn and become the face of our hotel by delivering warm hospitality and exceptional guest service every day.
Pay: From ₹19,000.00 per month
Benefits:
- Food provided
- Paid sick time
- Paid time off
Work Location: In person
