JOB DESCRIPTION
Position/Title: Technical Consultant Department: Professional Services, CX
Location:
Shifts (if any)
This is a job description for one of Aeries’ preferred partner - Quickbase. In this role, you will be working directly for our partner–as an employee of Aeries.
THE TOP 5 REASONS TO JOIN US
Quickbase Center of Excellence:
In 2023, Quickbase set up its Center of Excellence (CoE) in partnership with Aeries–to consolidate its global operations in Bangalore, India.
This CoE is focused on providing best practices, research, support, and training.
About Quickbase
Our no-code platform lets you easily create, connect, and customize enterprise applications that fix visibility and workflow gaps without replacing a single system. Founded in 1999, Quickbase has since become the leading application platform for dynamic work. Used for complex project and portfolio management, the platform empowers more than 6,000 customers to
see, connect, and control their processes and data all in one centralized location. Named an Inc’s Best Businesses of 2022, see for yourself why Quickbase is at the forefront of business- led innovation at Quickbase.com. Quickbase
–All together now.
https://www.quickbase.com/
About Aeries
Aeries is a technology services and solutions company, headquartered in Mumbai, India, with centers in USA, Mexico, Singapore, and Dubai
We enable mid-size technology product companies scale and optimize their business. At Aeries, we have various unique engagement models with our partners. One such model is this Global Technology Center that has been “Purpose Built” for Quickbase.
https://aeriestechnology.com/careers/
Technologies at Quickbase
Quickbase, a low-code platform, facilitates engineers in creating robust, automated workflow solutions while ensuring direct customer engagement. Being a part of the Quickbase ecosystem broadens exposure to various integrated platforms enhancing our work culture.
Position Description
As a Technical Consultant, you will work directly with customers to accelerate their adoption of Quickbase so they can solve business problems faster. Working with our Sales and Customer Experience teams, you will
own the technical and functional implementation of Quickbase for new and existing customers. Providing industry insights and technical expertise, you will demonstrate the power of the platform by building with
customers and enabling customers to build themselves. You will share Quickbase best practices, propose application designs, and implement workflow automation to address customers' functional and technical requirements to achieve their short-term and long-term goals. As a customer advocate and Quickbase expert, you will be expected to synthesize your product observations and customer conversations into insights that our product team can act on.
Ideally, you have demonstrated the ability to lead the planning and development of technical solutions to solve moderate to complex business requirements. In addition to a strong technical background, you have a consultative mindset, always showing high levels of curiosity about customers and their objectives, leveraging all information sources to drive solutions and new uses. Emotionally intelligent and patient, you can converse with a wide variety of individuals from various backgrounds and support both technical and non-technical clients.
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Key Responsibilities:
- Increase time to Value: Accelerate successful adoption of Quickbase through time-bound customer engagements and identify success metrics to provide data driven insight to the value of Quickbase
- Coach: Identify, enable and nurture new Quickbase builders
- Learn: Seek to understand a customer’s business and uncover new opportunities for Quickbase to add value to our customers
- Relationship Management: Provide exceptional customer service and become the customer's trusted adviser as you aim to create Quickbase champions
- Enable Customer Success: Provide customers with the tools and resources they need to be successful with Quickbase
- Ensure Best Practices: Work with key customer stakeholders to ensure Quickbase is implemented in the optimal manner within the customer IT landscape for long-term success, addressing all Security, Technical, operational, and policy concerns.
Qualifications:
- 2-5+ years delivering technical solutions in software sales, services, engineering, or support
- Highly curious about Business Process, experience in optimizing and automating processes
- 0-3+ years of experience designing and building solutions in Quickbase
- Experience establishing and nurturing relationships at all customer levels, from C-suite to individual contributors
- 1-2+ years working with relational databases, SaaS integration services, and integrating with enterprise software systems
- Understanding and experience defining and managing key metrics, including financial targets, industry-standard metrics, and stakeholder KPIs
- Experience working with ERP solutions and enterprise software systems
- General working knowledge of API’s
Education:
- BS/BA degree (Computer Science or Business degree preferred) or relevant work experience Licenses/ Certifications:
- Quickbase Builder Certification
- Quickbase Pipelines Certification
Additional Requirements:
- Flexibility for Travel
- Effective contributing member in a small, high-performance team
- Excellent persuasive, presentation, written, and verbal communication skills
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