Job Title: Front Office Executive
Department: Front Office
Location: Hotel The Magnus
Reports To: Front Office Manager
Job Summary:
The Front Office Executive is the first point of contact for guests at Hotel The Magnus, responsible for delivering a warm welcome, efficient check-in/check-out, and ensuring a seamless guest experience. This role requires excellent communication, coordination, and customer service skills.
Key Responsibilities:Guest Handling & Service:
- Greet and welcome guests in a professional and friendly manner.
- Handle check-in and check-out procedures efficiently.
- Address guest queries, requests, and complaints promptly.
Front Desk Operations:
- Manage room reservations, cancellations, and modifications.
- Maintain accurate guest records and documentation.
- Coordinate with housekeeping for room readiness.
Communication & Coordination:
- Liaise with different departments (Housekeeping, F&B, Maintenance) for guest requirements.
- Handle phone calls, emails, and walk-in inquiries.
Cash Handling & Billing:
- Process payments, billing, and invoicing accurately.
- Maintain daily cash reports and shift closures.
Upselling & Revenue Support:
- Promote room upgrades and hotel services.
- Support revenue generation through effective guest interaction.
Compliance & Grooming:
- Maintain professional appearance and grooming standards.
- Follow hotel policies, procedures, and safety guidelines.
Key Skills & Competencies:
- Excellent communication and interpersonal skills
- Customer service orientation
- Basic computer knowledge (PMS systems preferred)
- Problem-solving ability
- Multitasking and time management skills
Qualifications & Experience:
- Graduate or Diploma in Hotel Management / Hospitality preferred
- 1–3 years of experience in front office or customer service role
- Freshers with good communication skills can also apply
Working Conditions:
- Rotational shifts including night shifts
- Weekends and holidays working required
- Fast-paced hospitality environment
Performance Indicators (KPIs):
- Guest satisfaction scores
- Check-in/check-out efficiency
- Accuracy in billing and records
- Upselling performance
- Guest feedback and complaint resolution
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
- Food provided
- Provident Fund
Work Location: In person
