We are looking for a Customer Care Executive who will be responsible for handling customer queries, resolving concerns, and ensuring a smooth and positive customer experience. The ideal candidate should have strong communication skills, a customer-first approach, and the ability to handle queries professionally and efficiently.
Key Responsibilities
- Handle customer queries and concerns through calls, WhatsApp, and other communication channels.
- Understand customer issues and provide accurate and timely resolutions.
- Follow up with customers to ensure issues are resolved and maintain a high level of customer satisfaction.
- Coordinate with internal teams such as Operations, Sales, Service, and Technical teams to resolve customer concerns.
- Maintain accurate records of customer interactions, complaints, and resolutions.
- Escalate complex or unresolved issues to the appropriate team or manager.
- Provide customers with relevant information regarding products, services, processes, and updates.
- Identify recurring customer issues and share feedback with the concerned teams for process improvement.
- Ensure professional and courteous communication with customers at all times.
- Meet assigned customer service and response-time targets.
Requirements
- 0–3 years of experience in customer service, customer support, telecalling, or a similar role.
- Freshers with good communication skills are welcome to apply.
- Excellent verbal and written communication skills.
- Good listening and problem-solving abilities.
- Ability to handle customer complaints calmly and professionally.
- Basic proficiency in MS Office / Google Workspace.
- Ability to multitask and manage multiple customer queries efficiently.
- Customer-oriented attitude with strong interpersonal skills.
- Willingness to work in a fast-paced startup environment.
Preferred Skills
- Experience using CRM or customer support tools.
- Prior experience in the EV, automotive, mobility, or technology sector is a plus.
- Fluency in English and Tamil; knowledge of Hindi or other regional languages is an advantage.
Location
Kotturpuram, Chennai
Employment Type
Contractual Employment
Experience
0–3 years
Pay: ₹18,000.00 - ₹27,000.00 per month
Work Location: In person
