Job Title: Patient Support Specialist – Digital Health Apps & Wearables
Experience: 1–3 years
Location: [Insert Location] | Work Mode: [Onsite/Hybrid/Remote]
Employment Type: Full-time
About the Role
We are looking for a Patient/User Support Specialist to support end-users of our digital health app and connected wearable devices. This role is ideal for candidates with strong experience troubleshooting mobile apps, wearable device pairing/syncing, and connected health tech — healthcare domain knowledge is a plus but not mandatory, as training on clinical context will be provided.
Key Responsibilities
- Support end-users with app onboarding, login issues, and navigation queries
- Troubleshoot wearable device pairing, syncing, connectivity, and data-sync issues (Bluetooth, firmware updates, battery/charging concerns, etc.)
- Guide patients/users through app features related to health tracking, notifications, and data reporting
- Coordinate with technical/engineering teams to escalate and resolve recurring app or device bugs
- Document user issues and resolutions clearly for tracking and knowledge-base updates
- Ensure patient data privacy and confidentiality while handling app-related support queries
- Provide a smooth, empathetic support experience for users who may be less tech-savvy
Required Skills & Qualifications
- 1–3 years of experience supporting mobile apps and/or wearable/IoT devices (fitness trackers, smartwatches, connected health devices, etc.)
- Strong troubleshooting skills for app-device connectivity issues (Bluetooth, sync errors, firmware/app updates)
- Comfortable working with ticketing tools and support platforms
- Excellent communication skills — able to explain technical steps in simple terms
- Patience and empathy when supporting non-technical or elderly users
Good to Have (Not Mandatory)
- Prior exposure to healthcare, clinical support, or patient-facing roles
- Familiarity with HIPAA or healthcare data privacy practices
- Experience with health/fitness apps specifically (as opposed to general consumer apps)
Pay: ₹20,000.00 - ₹30,000.00 per month
Application Question(s):
- How many years of experience do you have supporting mobile apps and/or wearable/connected devices (fitness trackers, smartwatches, IoT health devices, etc.)? Please share specific device/app names you've worked with
- Can you walk me through how you'd troubleshoot a scenario where a user's wearable device won't sync data with its companion app?
- Have you worked in a role that required explaining technical issues to non-technical or less tech-savvy users (e.g., elderly patients, first-time app users)? Give an example.
- What is your current CTC,expected rational CTC for remote work ,how soon you can join if selected
- Do you have your own laptop,wifi connection and remote work setup
Work Location: Remote
