Job Title: Customer Support Executive (UK Process)
Job Location:
67, Sector 67, ITC 3, SAS Nagar (Mohali)
Ably Soft Building
Shift Timing:
UK Shift – 12:30 PM to 10:30 PM (Monday to Friday, as applicable)
Probation Period:
3 Months
Transportation:
No Cab Facility Provided
Job Responsibilities:
- Handle customer queries via phone, email, and chat professionally.
- Provide prompt and accurate information regarding products and services.
- Resolve customer complaints while ensuring high customer satisfaction.
- Maintain detailed records of customer interactions in the CRM system.
- Escalate complex issues to the appropriate department when required.
- Follow company policies, processes, and quality standards.
- Meet individual and team performance targets.
Requirements:
- Excellent verbal and written communication skills in English.
- Strong problem-solving and interpersonal skills.
- Basic computer knowledge and familiarity with MS Office.
- Ability to work in the UK shift (12:30 PM – 10:30 PM).
- Customer service experience is preferred but freshers with excellent communication skills are welcome to apply.
What We Offer:
- Competitive salary.
- Professional work environment.
- Career growth opportunities.
- Training and development programs.
- Performance-based incentives (if applicable).
Note: Candidates must be comfortable commuting to the office, as no cab facility is provided.
Pay: From ₹20,000.00 per month
Work Location: In person
