Role description
Lead I - Engineering Design
Who we are:
At UST, we help the world’s best organizations grow and succeed through transformation. Bringing together the right talent, tools, and ideas, we work with our client to co-create lasting change. Together, with over 30,000 employees in 25 countries, we build for boundless impact—touching billions of lives in the process. Visit us at .
You are: The VDI Engineer will work closely with VDI engineers and CAD/Developer leads on engineering-level activities, participating in VDI engineering projects, CAD/Developer Cloud Image Release, hardware lifecycle tasks, global VDI expansion, and Tier 3 Problem Resolution.
The Opportunity:
- Serve as VDI focal for CAD Image and Release.
- Manage Windows client images, app packaging, scripting.
- Handle Level 3 escalations.
- Maintain images, patching, and SOPs.
- Support hardware refresh and expansion
- Vendor coordination, proactive monitoring, change/problem management.
- Daily health checks (Citrix & VMware Horizon).
- Administer XenApp/XenDesktop, publish applications.
- Perform VDI builds, upgrades, pool validation.
- Manage VMware infra using vCenter Ops Manager.
- Perform migrations, rebuilds, recoveries.
- Troubleshoot incidents and ensure closure.
What are we Looking for:
- Experience with Citrix suite (XenDesktop, XenApp, PVS, Director, StoreFront).
- Experience in VMware ESX, Horizon, AppVolume, MS Azure
- Knowledge with Windows OS expertise.
- Strong troubleshooting and communication skills.
- Handle all Tier 3 escalations with deep-dive root cause analysis.
- Create permanent fixes and knowledgebase articles.
- Support infra upgrades, patching, and service recovery.
- Perform advanced troubleshooting across Citrix, VMware, OS, and network layers.
- Assist with automation, monitoring tuning, and infra reliability.
What we believe:
We’re proud to embrace the same values that have shaped UST since the beginning. Since day one, we’ve been building enduring relationships and a culture of integrity. And today, it's those same values that are inspiring us to encourage innovation from everyone to champion diversity and inclusion and to place people at the centre of everything we do.
Humility:
We will listen, learn, be empathetic and help selflessly in our interactions with everyone.
Humanity:
Through business, we will better the lives of those less fortunate than ourselves.
Integrity:
We honour our commitments and act with responsibility in all our relationships.
Equal Employment Opportunity Statement
UST is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation.
All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.
- To support and promote the values of UST.
- Comply with all Company policies and procedures
Skills
engineering design,vmware esxi,virtual desktop infrastructure,vmware horizon,
About UST
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.
