Company Name: CyberToss Pvt. Ltd. (https://www.cybertoss.com/)
Job Location: Serampore
Experience: 1-2 Years
Shift Timing: Night Shift
Job Type - Onsite
Salary - 15,000 to 20,000 +(Night shift bonus and Project incentives)
Job Description:-
Urgent requirement is going on in Cybertoss Pvt Ltd for the post of Customer Support Representative. Cybertoss is a core ITES Company in India serving clients globally over 7 years with IT enabled services including 24 x 7 customer Support with Voice and Non-Voice Process, E-Commerce Support, Web Research, Data Management, Admin Support including Web Design, Web development, Digital Marketing with SEO. Our company is growing rapidly and urgently in need of a Customer Support Representative. If you are looking for an exciting place to work, here is your opportunity.
Job Responsibilities:-
- Provide assistance to international clients on email, chats or verbally.
- Quick and attentive speaking with the clients.
- Take ownership of customer issues.
- Troubleshoot problems and drive resolutions.
- Escalate unresolved issues to relevant internal teams.
- Collect prompt and accurate customer feedback.
- Document knowledge as solution articles.
- Master the use of help desk software.
Education:-
Graduation
Skills:-
- Excellent English Communication is a must.
- International client handling experience would get preference.
- Competent technical knowledge.
- Ability to multitask.
- Attention to detail.
- Ability to honor deadlines.
- A proactive approach to support.
- Minimum 1 year of work experience in the same domain is mandatory.
Parks and Benefits:-
- Direct Employment
- Weekly 5 Days of Work
- On-Time Salary
- Performance Incentive
- Night Shift Bonus
- Paid Sick Leave
Interested candidates can email their CV at [email protected] or can call on 8582881664
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
- Health insurance
- Paid sick time
- Provident Fund
Work Location: In person
