Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Python (Programming Language)
Good to have skills : NA
Minimum
5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues that arise within various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring the smooth operation of critical applications. The position demands continuous interaction with different teams to understand system intricacies and deliver timely solutions that maintain business continuity and enhance system reliability.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate cross-functional efforts to streamline issue resolution and improve system performance.
- Mentor junior team members to support their professional growth and enhance team capabilities.
- Monitor system health and proactively identify potential risks to prevent disruptions.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Python (Programming Language).
- Strong problem-solving abilities with experience in debugging and troubleshooting complex software issues.
- Familiarity with system monitoring tools and incident management processes.
- Ability to analyze logs and system outputs to identify root causes of application failures.
- Experience working in collaborative environments with multiple technical teams.
- Good communication skills to effectively document issues and solutions.
Additional Information:
- The candidate should have minimum 5 years of experience in Python (Programming Language).
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
